FAQ
FAQ
Create your profile by Clicking Here.
Fill out all fields. Be sure to assign at least one parent/guardian as Head of Household so they receive emails regarding changes to programs.
Make sure you add ALL HOUSEHOLD MEMBERS who will be participating or paying for services. New household members can be added by going to your profile and clicking the Add Household Member button.
Q: What is a Head of Household and why is it important?
A: At least one parent or guardian should be assigned as the Head of Household so they receive emails regarding the program they are participating in. The first Head of Household member’s name will also be the invoice's default name.
Q: How do I complete forms for programs/reservations/memberships that were not processed online?
A: Click on the, and look for Forms. Depending on the size of your screen/device, it will either be in the menu on the left of your screen, or at the top of your screen. Click on Forms, and you will see all your unsubmitted forms for programs/reservations/memberships that either begin in the future or began not more than 30 days in the past. You can optionally change the filters to see all forms for the Last 90 days and/or All forms, including completed forms.
Q: How long are forms available for completion online?
A: Forms are available to complete for up to 90 days after the start date of a program, the first scheduled date of a reservation, or the membership start date.
Q: How do I view my household members on a Waitlist?
A: Go to a member profile, and look for Waitlist. Depending on the size of your screen/device, it will either be in the menu on the left of your screen, or at the top of your screen. Click on Waitlist, and you will see all household members currently on a program’s waitlist. They will appear as Waitlisted, Approved, or Expired. If approved, you will see Pending Registration with a Register button. You will also see a message like this: You have until mm-dd-yyyy hh:mm AM/PM to register. If you don’t register before that date and time, your waitlist approval will become expired.
Q: What household reports are available?
A: End of Year Program Reports are available for the current year and last year. When you click on one of these reports, the system will download an Excel spreadsheet that lists each household’s registration payments for that year, grouped by program type/category for tax reporting purposes.
Q: How do I opt-in for text alerts?
A: While creating an account or after clicking on the Edit button while viewing your member profile, enter your Mobile Phone number, check Opt-in Text Alerts, and select your Mobile Carrier from the drop-down.
Q: How do I make an invoice payment to pay off my Balance Due?
A: Go to View Invoices and look for it. Depending on the size of your screen/device, it will either be in the menu on the left of your screen, or at the top of your screen. Click View/Pay on any Open or Overdue invoice and click on the Pay in Full Now button at the top.
Q: How do I add/save a credit card to my account?
A: This option is only available for organizations that have opted-in for it. If it is available, look for Manage Payment Options on the left side of the screen, or the top of the screen, depending on your device size. Click Add Payment Option, complete the form, and then click Submit.
Q: How can I see a calendar of my activities?
A: To see your whole household calendar, click on See Household Calendar. To see individual calendars, click on a member’s name, and then click on Calendar.
Single registrations can be initiated by clicking on the Register button on the Program List page or while viewing the Program Detail.
This will display the Program Registration form. If prompted to Select Timeslots, check the days and dates on which you would like to attend that program. Then select the appropriate Fee Type and answer any additional questions that may be required for the program.
The new registration will be added to your Shopping Cart and is ready for Payment. At this point, you can continue shopping or complete the process by going through Payment/Checkout.
Multiple registrations can be initiated by clicking on the Program List page and then clicking on the “+” button next to every program you wish to register for.
Once you have selected all the programs, click on the Add to Cart button at the bottom of the page.
Each of your household members will appear. For each household member, click Select All to register him/her for all programs in the list, or manually check only the programs the household member is registering for.
At the bottom of the list, click Continue to Cart.
Then, one registrant at a time, you will be prompted to select all timeslots (if listed), the Fee Type, then answer any additional questions and click Save.
Then click Continue to the next program until all registrations have been processed.
Once complete, all programs (except those skipped) will be added to the Shopping Cart. You can continue shopping or complete the process by going through Payment/Checkout.
If a program allows wait-listing and is full, you’ll see a "Waitlist Button" instead of a Register button.
Click on the Waitlist Button
Select the member from your household you’d like added to that program’s waitlist.
Wait for an email from Johnston Parks & Recreation staff. If an opening becomes available, you will receive an email informing you that the person has been approved, and the number of hours you have to register from the Waitlist page of your member profile. The email will also show a link to the Waitlist page once you log in.
Reservations can be made or requested by either clicking on the Reserve button on the Facility List page or while viewing the Facility Detail.
Navigate the facility’s calendar using “<” and “>” to change months until you find the date you wish to reserve.
Click Reserve on the date of your preference. If the Reserve button does not display on your date, then that date is not available.
Select the Member of your household making the reservation or request, and add a Description of Use and Group Size.
Click on the time block you would like to reserve/request, then click on the “+” next to your Fee Type. The “+” sign will only show fees you are eligible for based on your residency. Only the available time blocks will be displayed.
Then click Add to Cart at the bottom of the page.
The new reservation/request will be added to your Shopping Cart and is ready for Payment. At this point, you can continue shopping or complete the process by going through Payment/Checkout. If the reservation displays the words “Pending Approval” in the Shopping Cart, you will be notified in the future whether your reservation has been approved or denied.
If the facility reservation/request requires a security deposit, the amount of the security deposit will display just below the fee once you select the time block you wish to reserve.
If you will be enrolling in a family membership, first navigate to your Member Profile by clicking on the Account icon next to the Shopping Cart at the top of the page, and select Profile. Make sure all household members have been added. Click on the Add Household Member button to add any members not yet added.
Click on the Memberships tab, and click on the Enroll button next to the Membership in which you wish to enroll.
Select a Fee Type and then check the household members you wish to enroll. Once you have checked the number of members allowed for that fee, you will be unable to select any other members to enroll.
The new Membership Enrollment will be added to your Shopping Cart and is ready for Payment. At this point, you can continue shopping or complete the process by going through Payment/Checkout.
You will receive an email 30 days before your membership is to expire. You can then renew your membership online using the link provided, or stop in to the Johnston Parks & Recreation Office at Crown Point Community Center to update your membership and sign an updated waiver.
Registrations are NOT complete until you go through the checkout process. If there are pending registrations in your cart, go to your Shopping Cart and click Checkout.
You will be directed to the Waiver page where you must click I Accept Waiver to continue.
Click on Complete Form and complete all forms until the message "You have completed all the required forms" message appears. Then click I Have Completed All Forms >>.
Fill out your credit card information and click Continue. You will then be presented with a summary of the transaction (including processing fees). Click OK to complete the transaction or Cancel to go back.
If you click OK, your credit card will be processed, and the registration process will be complete.
There is no Credit Card Service Fee for online registrations. Please be aware that a non-refundable credit card service fee of 2.65%+$0.25 applies ONLY to in-office and over-the-phone credit card transactions. To avoid the credit/debit card service fee, simply register from a computer, or pay by check or cash at the Parks & Recreation office at Crown Point Community Center.
Welcome to Crown Point Community Center!
Membership is free, but we need to create a profile, fill out a waiver, assign a membership card, and get signed up for any programs you would like to attend. We are happy to give you a tour of the facility and show you how to check in. If you registered online, but do not have a membership card, please stop at the Parks & Recreation front desk in the Crown Point Community Center vestibule on your first visit. Please arrive 15 minutes before your program to ensure you are on time.
Every time you arrive at CPCC, you will scan your membership card and select the activities you are attending that day. This is how we keep track of who is in the building, attendance for programming, and collect data to support additional funding for more programs and events for our community!
*If you lost your check-in card, you can sign in on the computers using your name or get a replacement card for $1.00 each.
